Privacy Policy

1. Introduction

ITR Logistics and Trade DMCC (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services for cargo tracking certificates (ECTN, BESC, ACD, etc.).

2. Information We Collect

2.1 Personal Information

We collect information that you provide directly to us, including:

Name and contact details (email address, phone number, company name)
Shipping information (ports of loading/discharge, cargo details, vessel information)
Payment information (processed securely through third-party payment processors)
Business documentation (bills of lading, commercial invoices, cargo manifests)
Communication records (emails, WhatsApp messages, contact form submissions)

2.2 Automatically Collected Information

When you visit our website, we automatically collect:

Device information (IP address, browser type, operating system)
Usage data (pages visited, time spent, referring URLs)
Cookies and similar tracking technologies

3. How We Use Your Information

We use the collected information to:

Process and issue cargo tracking certificates (ECTN, BESC, ACD, etc.)
Communicate with you about your orders and provide customer support
Submit documentation to relevant government authorities and maritime agencies
Process payments and prevent fraud
Improve our website and services
Send you regulatory updates and service notifications (with your consent)
Comply with legal obligations and regulatory requirements

We may share your information with:

Government Authorities: We submit cargo tracking documentation to relevant maritime authorities, shippers councils, and customs agencies as required for certificate issuance
Service Providers: Third-party vendors who assist with payment processing, hosting, and technical operations
Business Partners: Authorized agents and partners involved in the certificate processing workflow
Legal Requirements: When required by law, court order, or governmental regulation

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5. Data Security

We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:

SSL/TLS encryption for data transmission
Secure data storage in Tier III hosting facilities
Access controls and authentication protocols
Regular security audits and monitoring

However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

ITR Logistics and Trade DMCC Unit No: 282 DMCC Business Centre Level No 8 Jewellery & Gemplex 2 Dubai United Arab Emirates

Email: [email protected] Phone: +971 56 470 4833